Can I change my username?

To change your username, send an email to support@onehealth.com with your desired screen name. Please allow at least one business day to process. Usernames must be 6 - 16 alpha numeric, with no spaces or special characters. Upper and lower case alpha characters are allowed. If a desired name is taken we will ask for an alternative selection. We recommend that you select a username that protects your anonymity.

Can I change my email address?

To change your email address, navigate to your Settings and click on My Account. Enter the desired email address for logging in and receiving messages. You will be sent a confirmation email. To confirm the change, you will need to open the email and click on the link within.

How do I upload my profile photo?

To add a profile photo, navigate to your Settings and click on Photo. Choose an image from your computer files and click Upload. Please note that the application supports JPG, JPEG, GIF, and PNG files that are less than 5 MB in size. You can view or crop the photo as desired. Don't forget to click Save!

Why do I get all these emails?

Your notification settings are set to receive external emails about your friends' activities. Click on Settings in the upper right corner to change your notification settings.

Can I deactivate?

To request a deactivation, suspension, or deletion of your account, please send an email to support@onehealth.com.

What happens to offensive content?

Members of the site can report content that they find questionable or offensive. This is done by sending a support ticket to the OneHealth support team here. The OneHealth Terms of Service guides our response to each of these incidents. Responses are direct and confidential to the parties involved.

Got a meeting update?

If you have information regarding a change to the Meetings Database, click on the flag icon from within the OneRecovery Meeting Finder mobile application. Please enter the changes in the space provided.

How do I set my clock?

See the Communities tab below.

Does OneHealth share my information?

OneHealth is HIPAA compliant. We keep all Protected Health Information (PHI) secure. Member information is only shared when the Member has given consent.

Having trouble logging in?

Sorry it has been a challenge to log in to the site. You can first try to clear your cache and delete your cookies. Click below for instructions on how to do that. If you are still having trouble logging in after you clear your cache, please submit a ticket to the OneHealth suport team here.

Notifications

Click for notifications on your friends' activity, such as recent blog posts, stories, or high-risk emotional check-ins.

Code of Conduct

OneHealth is a community of individuals with diverse ideas, opinions, and approaches to achieving better health. Members are equally respected, regardless of their preferred approach. We work very hard to offer an environment where members are able to express their opinions, while respecting the rights of others to express theirs. We understand that opinions vary, and that people often disagree. We ask that members remain open to differences, and identify with similarities. OneHealth is largely self-regulated. Members are encouraged, by OneHealth staff and trusted peers, to regulate their own conversations, actions and presence on the site.

Members of the site can report content that they find objectionable or offensive by sending a support ticket to the OneHealth team. A Terms of Service guides the Customer Service Department’s individual responses to each of these incidents. Responses are direct and confidential to the parties involved.

OneHealth offers a Block Users feature in Settings so members can block individual users and therefore filter comments that may be upsetting.

Emoticons

When you first log in to OneHealth, you will be presented with 28 options to describe how you're feeling. Simply pick the closest emotional state to the one that you're feeling at that moment. As your emotional state changes, you may change your emoticon.

Set/Update Emoticons

On your Profile page, click on your current emoticon. The Emoticon Panel will appear. Click on the emoticon that best represents your current emotional state.

Aura Colors

Green: Green represents a good mood. Happy, grateful, calm, determined, hopeful, love-struck, and strong have green halos.

Yellow: Yellow is associated with moods that represent a moderate risk such as afraid, bored, distressed, guilty, irritable, lonely, misunderstood, needy, restless, sad, and tired.

Red: Red represents emotions that may indicate someone is at high risk and needs support. When members check in with cravings, or feelings of anger, anxiety, being ashamed, pain, depression, obsession, and resentment, the red halo alerts other members that their friend needs help.

Blogs

Blogs are the place to publicly share personal experiences, thoughts, ideas, activities and more. Expressing your thoughts and reading those of others helps build stronger communities. You can publish a blog to one of your specific communities. You can also view the most recent and trending blogs in any of your communities.

Please Note: By publishing a blog, you are sharing it with your OneHealth friends and with the specific community in which you choose to publish. You may use the Journal feature if you want to keep your thoughts private.

Get Help

If you, or someone you know, are in immediate danger with thoughts of harming yourself or are experiencing a medical emergency, please call 9-1-1 now! (If you are not in the U.S., please call your local emergency number.)

There is help for you!

Stay on the phone with the operator until help arrives. Your life is extremely valuable and there are people who care about you, so reach out for help and someone will respond.

If you are not in immediate danger with thoughts of suicide, yet need to talk to someone about suicidal feelings, please call one of these national suicide prevention hotlines:

If you have been the victim of rape, abuse or incest, and need to talk to someone, please call this free, confidential, secure national abuse hotline:

If you have been the victim of domestic violence, and need to talk to someone, please call this free, confidential, secure national domestic violence hotline:

Home

Click to go to My Health Circle, which contains all the new activity related to your friends and communities. This will update you on friend's emoticon statuses, posts, comments, friend connections, and calendar events.

Friend Requests

Click to view/accept friend and pending invites.

Messages

Click for your personal, private correspondence between friends and other community members. This is your OneHealth email inbox.

Calendar

Click to view friends' milestones and congratulate them.

My Health Circle

Your Health Circle will update you on activity from your friends and the communities you belong to:

Friend's check-ins

Friends posts

Posts from your communities

Wall

Share your status, photo, and links with friends and community members by writing something in the status bar on your wall, or your community walls.

Info

You may choose to include information about youself, your interests, and activities. To edit your info, go to Settings > About Me.

Messages

Click for your personal, private correspondence between friends and other community members. This is your OneHealth email inbox.

Friends

Click “Friends” to view friends.

All Friends
Lists all the friends you've made on OneHealth

Invite Friends
Allows you to invite friends to support you on OneHealth as you set and achieve your personal health goals.

Story

Sharing your story is a source of inspiration and support for others who may just be starting their journey toward better health and wellbeing. You can welcome new members, introduce yourself, tell them that you’ve been where they are, and let them know they are not alone.

Journal

Click Journal to view or post to your Journal. All Journal entries are kept private from others. Your emotional state will post in your Journal each time you check in.

Meetings

Click on the Meetings tab to view a weekly schedule of Online Meetings hosted by OneHealth Staff or Members. The times of the Meeting reflect the time zone Setting on your computer. To learn how to change your computer's time zone setting, click on the buttons below. Meetings take place in the Chat Room. Click Initiate Chat or Join a Meeting in the bottom right corner of your screen.

Communities

There are communities for everyone at OneHealth. Pick the communities that are right for you:

Support communities for people with similar conditions

Provider communities for alumni

Click on the community name to see a preview of that community.

When you click the Join button, you will have the opportunity to set a clock. A Commitment Clock shows how long you've been working on, living with or acknowledging a health condition. Setting a clock is an effective way to achieve, support, and maintain your progress toward a better life.

If you choose to skip this step, you can add a clock later by clicking on the gear icon. (add pointer/mouse)

You can re-set or edit your clock by clicking directly on the clock. You can also change your privacy settings for your clock by clicking on Settings > Privacy.

Chat Guidelines Overview

Our goal is to provide a safe, secure, and structured online meetings and group chats for you to connect, share, and thrive. Our most important chat guideline is simple:

Be respectful to all members

The chat guidelines provide helpful tips and an overall understanding of how the chat room functions while participating in the OneHealth chat rooms. If you have any questions about these instructions or anything on the OneHealth platform, please contact Customer Service at support@onehealth.com.

How To Enter Chat

Log on to OneHealth with your username and password at http://social.onehealth.com.

 

 

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Click on the box in the bottom right hand corner of the screen that says
Initiate Chat or Join a Meeting

 

 

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Scroll down the list to find the chat room you would like to enter and click the ENTER button

 

 

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How to Enable Audio/Visual

Once in the chat room, you may allow others to view your webcam and listen to you share, select enable A/V

Useful Chat Features

Personal Message

A personal message is directed to a member, but visible to the entire chat room. To send a personal message, click the member’s name and select “Personal/Whisper Message” option. Next to the chat text field, you now have two ways to send your message, “Send” and “Whisper.” Select “Send” to send your personal, but public, message.

Whisper

A Whisper is only visible to you and the member you’re sending it to. To Whisper to another member, click on their name and select the “Personal/Whisper Message” option. Next to the chat text field, you now have two ways to send your message, “Send” and “Whisper.” Select “Whisper” to send your private message.

Block

If you’ve become annoyed by other members, block them. By blocking other members, you won’t have to read any of their messages. To block a member, click on their name and select the “Block Member” option. To unblock the member, click their name and select “unblock.”

Meeting Guidelines

Online meetings follow similar guidelines as face-to-face meetings. There is a meeting host, and the host will lead the meeting. Please respect the host and all meeting attendees. Once you are in the meeting, click on the host's camera (camera icon is located to the right of the member’s name). Please stay on topic, unless it's an open topic meeting, or the host has approved off-topic shares.

Sharing

There are two ways to share in an online meeting:

If someone types “@talk”, please click on the cam icon next to their name to hear their share. Please make sure your own microphone is muted to avoid squeal/feedback. To mute your mic, hover your mouse over your picture in the lower right corner and click the mic icon.

Please refrain from crosstalk during shares. Some examples of crosstalk are:

Host Guidelines

Prior to signing up to host a meeting, please attend several online meetings to experience and learn about host conduct. As a meeting host, you will be responsible for the topic, maintaining order during the meeting, and a quick review of meeting guidelines. It is also helpful to designate someone to be a Greeter in your meeting.

The Greeter is responsible for letting members in general chat know a meeting is happening and guide them to the correct room. The Greeter is also responsible for welcoming latecomers, informing them of the topic, letting them know who is sharing or if the floor is open, and general guidelines about sharing in meetings. The Greeter’s tool is the Whisper feature. Assigning a Greeter helps the meeting flow smoothly and is a great way to be of service.

Support

The Support Module alerts you to friends who may need support or who have achieved milestones. Click the member's photo to write on their wall, send them a private message, or congratulate them on a milestone.

Red Emoticons

Support friends who have checked in with high-risk feelings.

Connect

Click on a member's profile to connect with new friends or welcome new Members.

People You May Know

We'll suggest some people you may want in your social graph. Connect with them by sending a message or requesting them to be your friend.

New Members

Click on a New Member's photo to welcome them to the community.

Invite People to OneHealth

Simply type a friend's email address and send them an email invite.

Initiate Chat or Join Meeting

Connect and get instant feedback from other members. The people in chat are there to help and support. And, remember, as a participant in chat, you're there to help and support others.

Simply click on the Initiate Chat or Join a Meeting button at the bottom right side of the page.

Basic Info

Complete your profile with basic info like name, address, gender, relationship status, and sexual orientation. You may share this information with your friends and communities, but you're not required to do so. You may keep this information private by setting your Privacy Settings to "Me."

Photo

Upload a photo from your computer to represent you on OneHealth. Click "Choose File" and select an image from your files. Click "upload" and your image will appear on the page. You may crop the photo by clicking on the corners of the photo to resize. Once you're happy with the look of the photo, click "Save." You will now see the image in your Profile.

Communities

There are communities for everyone at OneHealth. Pick the communities that are right for you:

About Me

You can add information about yourself so other can get to know you more. Remember to click the "Save" button at the bottom of the page.

My Account

Your password may be changed by clicking Settings, and then My Account.

Privacy

Respect for your privacy and member anonymity is of vital importance to OneHealth. The platform is designed to allow peer-to-peer interactions through screen names, rather than actual names.

Controlling My Privacy

OneHealth allows you to control your own level of privacy with other members on the website. You can choose to share your profile information with others, or not share it at all. You can also choose what content you'd like people to see.

There are three levels of controls that you can administer.

OneHealth Members: Only members of the OneHealth website can view your information.
My Friends: Only people you've accepted into your OneHealth network of friends can view your info.
Me: Only you can see your info.

Notifications

OneHealth has user-defined Notifications intended to let Members receive alerts from their friends and communities. Click in the check boxes to choose which notifications you receive. Don't forget to click Save at the bottom.

Block Members

If you elect to block another member, it means that member will not be allowed to view your profile or communicate with you on OneHealth. You will not recieve notifications, messages, or see their chat comments. Enter the username of the member you'd like to block and click Block User. A list of users you've blocked will appear below. To unblock, click Unblock User.

Feedback

Share your thoughts with us.  We want to know what you like about the site, and what we can improve upon. 

Change Screen Name

To change your screen name, send an email to support@onehealth.com from the email address linked to your account. Please send us your existing screen name and desired screen name.

Flagging Content

If you believe that content on the site is inappropriate, we would like to hear about it. Please send an email with a description of the objectionable content to support@onehealth.com. Thank you for helping us keep OneHealth safe for everyone.

Does the site work with tablets?

OneHealth is supported and best utilized on a laptop or desktop computer. Fully supported configurations include Windows XP & IE8, Windows 7 & E8 &9, Mac OS with Safari 5.1 or greater, FireFox 10 or greater and Google Chrome 16 or greater.

OneHealth is accessible from most IOS and Android Smart phones and Tablets. OneHealth requires SSL, Java and Flash for the most secure user experience. Users will experience limited functionality on many handheld devices due to the technical requirements utilized to protect privacy and for enhanced security. Live Chat is not supported on handheld devices.

System Requirements

Computers:

• Windows XP SP2 with IE8, FireFox 10 or Chrome 16 with at least 512MB of RAM
• Windows 7 with IE8, FireFox 10, or Chrome 16
• MacOS X 10.6 with Safari 5.1, FireFox 10, or Chrome 16
• High Speed Internet Connection

Tablets:

• OneHealth is accessible from most iOS 4 and Android 2.2 Tablets.
• Live Chat requires Adobe Flash Player 10.2
• High Speed Internet connection

Mobile Devices:

• Apple iPhone 3GS, iPad running iOS 4
• Google Android 2.2

Browser Requirements

Recommended Browser Requirements:

• Latest Mozilla Firefox or Google Chrome
• Latest Adobe Flash Player paired with a compatible microphone and webcam (for Live Chat)
• DSL and Cable connection

My Browser Info

• Click below to identify your system configuration. Then click "See Detailed Location and Browser Information."
• Provide your Operating System, Platform, and Internet Browser when contacting us for support.

Hotlines

If you, or someone you know, are in immediate danger with thoughts of harming yourself or are experiencing a medical emergency, please call 9-1-1 now! (If you are not in the U.S., please call your local emergency number.)

Stay on the phone with the operator until help arrives. Your life is extremely valuable and there are people who care about you, so reach out for help and someone will respond.

If you are not in immediate danger with thoughts of suicide, yet need to talk to someone about suicidal feelings, please call one of these national suicide prevention hotlines:

If you have been the victim of rape, abuse or incest, and need to talk to someone, please call this free, confidential, secure national abuse hotline:

If you have been the victim of domestic violence, and need to talk to someone, please call this free, confidential, secure national domestic violence hotline:

Remember, you have caring friends on OneHealth who can provide support if you’re not feeling well or are in crisis. Reach out to them in Chat, send them a Message, post of their wall, or find a community support meeting in your area using our mobile meeting finder, OneRecovery OnTheGo.

Contact Us

OneHealth Solutions, Inc.

support@onehealth.com

420 Stevens Ave, Suite 200
Solana Beach, CA 92075
United States

OneHealth is Upgraded

OneHealth got a facelift! The plastic surgeon (our graphic designer) updated our look and feel. While we were at it, we cleaned up our user interface so that it's faster and easier to engage with other members.

There are some things we're still working on, so you might not see those things on the site just yet. But they are coming. Don't fret, all the tools you had before are still there… and there are some better ones to come.

So, for the new site, here's the information around how things have been improved.

You won't see your meetings schedule or the meeting finder right now. We've saved your schedule, so once we get it on the new site… nothing will be different on your schedule. The Meeting Finder is in the works as well. We'll have a new and improved Meeting Finder for you, so it will be easier to find convenient 12-Step meetings near you.

We are significantly improving the Goals feature on OneHealth. We've been gathering valuable research from top leaders in the behavioral health field to introduce a comprehensive Goals feature for you. Please be patient while we work to finalize the Goals engine, and we'll let you know when we're ready to launch it. Thanks.

We are currently updating the Achievements feature on OneHealth. We have saved all your Achievements, so when we introduce the updated Achievements all of your hard work will be there. Thank you for being patient. The updated Achievements are coming soon.

One-to-One Chat is coming soon. As we were upgrading our Chat capabilities, we wanted to make sure One-to-One Chat was done right… so that feature is still being built… but it won't be gone long.

At first, you won't. But soon you'll see indicators to show when another Member is on OneHealth and you'll be able to initiate One-to-One Chat with that Member when you see they're online.